HARD ROCK CALLING 2009

EVENT TIMES

For the weekend shows (Bruce Springsteen and Neil Young), gates will open at 12:45, with the music starting at 13:45. We are scheduled to end at approximately 22:30 on both days.

For the Friday show (The Killers) gates will open at 14:30, with the music starting at 16:00. We are scheduled to end at approximately 22:30.

Set times will be available on the line up page on 23/6/09. The headliners will be last on finishing at about 22:30.

There will be no readmission to the event should you leave at any time during the day.

N.B. All times are subject to change.

LOST PROPERTY

All lost property handed in over the course of the festival has been logged and will be retained for 3 months.

If you lost something at the festival, please email info@hardrockcalling.co.uk with a full description on the item and your contact details.

AGE RESTRICTIONS

Children under 16 years old must be accompanied by a guardian. Don't take any chances - bring proof of age.

Only babes in arms will be admitted free of charge, otherwise you will need a full price ticket for everyone attending.

N.B. This event is not suitable for small children as it will be very busy and loud.

PROOF OF AGE

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol.

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Northern Ireland Electoral Identity Card.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

GOLDEN CIRCLE

Please note there is no Golden Circle (space at the front of the standing area offering a primary view of the event) at Hard Rock Calling. This is a standing event and all tickets offer general admission, other than the VIP Experience packages which offer reserved seating in the grandstand.

WHAT TO BRING/WHAT NOT TO BRING

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket! 

Bring enough cash for the day and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Hyde Park.

DO NOT BRING

Chairs of any sort, they will not be permitted in the arena. There are several areas where seating is provided away from the main stage if you need a break during the day.

Offensive weapons or anything that may be considered offensive.

ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )

There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars.

You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.

The following items are not permitted in to the site:
1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol
3. Glass or cans
4. Food hampers/cool boxes

CASH MACHINES

We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

CAMERAS

Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. A camera with interchangeable lenses (SLR)

LOCKERS

To keep your valuable items safe while you enjoy the music, lockers are available to hire and can be booked as a supplemental item when you make your ticket purchase.

IMPORTANT! - PLEASE NOTE: The lockers are 30cm Wide x 30cm Deep x 40cm High - so they are the right size for small valuables (mobiles, wallets, cameras).

LITTER

Litter bins will be provided for your use around the site, try and make your weekend environment better and use them!

LOST AND FOUND

Do not bring irreplaceable items of value to Hard Rock Calling! We will have good security, but we cannot allow for lost or stolen items that are not recovered. Be sensible and keep cash, cards or cameras close about your person. Bring only what you need. There will be a clearly marked customer services tent in the main arena, where any lost and found enquiries should be directed.

BOX OFFICE COLLECTION AND SALES

If you are collecting your tickets from the box office, please note this is located next to the Festival entrance in Hyde Park.The box office will be open from 10am on the day of the event and tickets will be sold on the day, subject to availability.

If you are collecting tickets, please bring with you your booking confirmation and the card used to pay for the tickets.

To collect your tickets, you will need to take with you the booking confirmation email and the credit or debit card used to make the purchase.

If you are collecting tickets that were paid for by someone else, please ensure you bring with you a letter of authority:

Letters of Authorisation must include the following information as standard:

Full name and address of customer booking tickets
Customer’s telephone number
Booking reference number
Event name
Event date
Venue
Number of tickets purchased
Name of person collecting tickets
Details of type of ID that the person collecting the tickets will provide when they are collecting
Last 4 digits of the payment card used to make the booking

WHEN WILL I GET MY TICKETS?

You may receive your tickets up to seven days prior to the event. Should you not receive them by then, please call Ticketmaster on 08444999999.

Ticketfast tickets should be emailed to you soon after your purchase is completed. If you do not receive this email, they can be downloaded from Ticketmaster's website here

TOUT WEBSITES

TICKET TERMS AND CONDITIONS

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.

1. These Terms incorporate, and should be read together with, any Venue’s and/or Agent’s terms, conditions and regulations, which You can obtain from the Venue and/or Agent.
2. Your possession of this Ticket constitutes Your acceptance of these Terms.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to the Terms.
4. It is Your responsibility to check this Ticket prior to the Event, and contact Us immediately if there is a problem, as mistakes may not be rectified on the day of the Event.
5. The Event is not suitable for young children.  All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements or special needs in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@hardrockcalling.co.uk or by contacting Us on 0207 195 2133.
7. You must retain this Ticket on Your person at all times during the Event.
8. Duplicate Tickets will not be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme.  Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event (such that in Our reasonable opinion the Event is materially different to what a purchaser of the Ticket might reasonably have expected when purchasing the Ticket).  The use of understudies shall not be a material change.  Refunds are equal to the face value of the Ticket plus the per ticket booking fee and should be obtained from the Agent from whom You purchased the Ticket, subject to their terms and conditions. 
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place.  If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk.
14. We will not be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence.
15. You may not re-sell or transfer this Ticket if in Our reasonable opinion You are doing so in the course of business. We will consider that a Ticket has been re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the Ticket plus the booking or handling fee). Any Ticket sold in the course of business will become voidable and We reserve the right to refuse admission to the holder of the Ticket or eject the holder from the Venue.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.
19. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event.  The following may not be brought into the Event: animals (except for special assistance dogs); laser pens; cans; glass containers; items which may be regarded as weapons; illegal substances; chairs and tables; barbecues and any kind of cooking apparatus; food hampers or alcoholic drinks.
20. You may bring food and soft drinks to the Event for Your own consumption provided that any soft drinks are held in plastic or paper containers with a capacity of less than 500ml.
21. Food and drink will be available for purchase at the Event.
22. You must comply with any and all instructions given to You by Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors.  You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.

MEDIA ENQUIRIES

• For all print and online press enquiries please email: ali@ldcommunications.co.uk

• For all Radio & TV enquiries, please email: natalie.jennings@screampromotions.co.uk

CONTACT US

Should you have a question that is not answered here, please email us on info@hardrockcalling.co.uk

Should you have an enquiry on any of our VIP packages, please email livenationexperience@livenation.co.uk

ACCESS

All disabled customers are welcome at Hard Rock Calling in London, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult. Stewards however, will be around to assist.

You will have:

Access via a specific entrance that leads to the viewing platform for the Main Stage.

Accessible, suitable toilets in the arena that will be cleaned regularly.

BOOKING TICKETS

Live Nation manage all disabled customer ticket sales in-house.

We now have a Disabled Customers hotline number that patrons can call when booking tickets to reserve a place on the platform or to discuss their access requirements. It is 020 71952133. N.B.  This number is operational Monday to Friday, 10am to 6pm only.  Please leave a message should nobody be available and we will call you back.

Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 71952133 or email access@hardrockcalling.co.uk

CAR PARKING

Car parking will be available for disabled badge holders in the Triangle car park by the Serpentine Bridge.  Spaces are limited and are available on a first come first served basis.

A map showing the location of the car park is available here

Access to this area via Exhibition Road from the South or Bayswater Road from the North side of Hyde Park.

Alternative parking can be found in the Masterpark car park on Park Lane.

TOILETS

There are accessible toilets located in most toilet blocks on the site and specifically by the disabled viewing platform in the arena.

CONTACT US

If you have any more questions or queries on disabled access, please email us at access@hardrockcalling.co.uk or call 020 71952133.

WHERE IS HARD ROCK CALLING TAKING PLACE?

The Hard Rock Calling site will be on the East Side of Hyde Park, near to Park Lane.  The festival entrance will be on the North of the site and the nearest tube station is Marble Arch, though it is also easily accessible from Hyde Park Corner station.

GETTING THERE BY TUBE

CENTRAL LINE - Stations: Marble Arch, Bond Street
PICCADILLY LINE - Stations: Green Park, Hyde Park Corner

GETTING THERE BY BUS

From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414
From South London: 2, 36, 137, 436
From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414

TFL JOURNEY PLANNER

For help with getting to Hard Rock Calling, try TFL's Journey Planner

Visit for door-to-door directions and a free downloadable map.

CARBON OFFSETTING

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Hard Rock Calling where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Hyde Park

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.hardrockcalling.co.uk and we’ll choose one to support.

Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.

For more information on Eco-Schools please go to www.eco-schools.org.uk